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Acceptable Use Policy

Last updated: 11 October 2026 · Applies to Fletcha Eats, operating in South Africa.

Fletcha Eats only works when everyone — customers, drivers, businesses and staff — behaves honestly and safely. The activities below are strictly prohibited and will lead to account suspension, permanent closure and, where relevant, criminal charges.

1. Fraud

  • Faking a payment, sending an old proof, editing a screenshot, or claiming to have paid when you have not.
  • Faking GPS, spoofing your location or marking orders delivered when you are not at the drop-off.
  • Opening false disputes for items that were correctly delivered.
  • Creating fake businesses, fake driver accounts or fake reviews.

2. Fake proof of payment

Uploading a fraudulent payment proof (forged screenshot, altered amount, wrong recipient) is a criminal offence. Your account will be closed immediately, the order cancelled, and the matter reported to the South African Police Service.

3. Abuse and harassment

  • Insulting, threatening, intimidating or harassing customers, drivers, business staff or our support team.
  • Discrimination of any kind (race, gender, sexual orientation, religion, nationality, disability).
  • Sending sexual, hateful or violent messages through the order chat.
  • Stalking — for example, contacting someone after the order is complete without consent.

4. Illegal activities

  • Ordering or delivering illegal drugs, weapons, stolen goods, or any controlled substance you are not licensed for.
  • Selling alcohol or cigarettes to anyone under 18.
  • Using Fletcha Eats to launder money or to evade tax.
  • Any activity that breaks South African law.

5. Account misuse

  • Sharing your account with someone else.
  • Opening multiple accounts to bypass suspensions or abuse promotions.
  • Trying to access another user's account.
  • Attempting to break, probe or reverse-engineer the platform.
  • Scraping data, automating actions or using bots.

6. Reporting violations

See something? Use the Report option on an order or the Support page. Reports are confidential.

Questions? Use the in-app Support page, call 076 697 0207, WhatsApp 076 697 0207 or email fletchalink.admin@gmail.com.

These are general business terms and information written in plain language. They are not legal advice and should be reviewed by a South African legal professional before full commercial scaling.