Frequently asked questions
How does Fletcha Eats work?
You choose a service — food, groceries or a custom delivery — tell us what you need and where you are. A nearby verified driver accepts the request, collects the items and delivers them to you.
Do I order from the restaurant myself?
No. Your driver places and collects the order on your behalf. You only tell us the shop and what you want.
How do I pay?
Depending on the request, you either pay the driver on delivery, or upload proof of payment in the app. The app always shows the delivery fee before you confirm.
What is the confirmation code for?
It proves the right person received the delivery. Share the code with your driver only when the order is handed over. You can view and resend past codes from the Codes page.
Can I track my driver?
Yes. Once a driver accepts, your order page shows their live position, the route and an estimated arrival time.
What if my delivery area isn't detected?
Tap “Choose my area” on the home screen and pick it manually. We remember it for your next request.
Can I cancel a request?
Yes, before a driver has collected your items. Once a driver has purchased goods on your behalf, cancellation may not be possible. See our refund policy for details.
How do I become a driver or list my business?
Use the Become a driver or List my business links. We verify documents before activating an account.
How do I get help?
Message us on WhatsApp at 076 697 0207 or open in-app support. We reply to WhatsApp messages only — we do not take voice calls.
Still stuck? Contact us.