Clear, simple and transparent
Legal & Policies
Know where you stand. These guides explain how Fletcha Eats works, how we look after your information, and what customers, drivers and local businesses can expect from us.
No platform fees during the community launch.
Customers, drivers and businesses are not currently charged Fletcha Eats platform fees, driver commissions or business subscriptions. Delivery charges and the cost of goods may still apply to individual orders and will be shown before confirmation. Any future platform charges will be communicated before they take effect.
- Privacy PolicyWhat we collect, why, and your rights.
- Delivery TermsFees, service areas, estimates, codes and failed deliveries.
- Terms & ConditionsThe master agreement that governs your use of Fletcha Eats.
- Customer TermsFood orders, Personal Shopper, fees, payment proof, refunds.
- Driver TermsAccepting deliveries, the single-active-delivery rule, earnings, payouts.
- Business TermsRegistration, approval, order management, suspension rules.
- Refund & Dispute PolicyMissing items, failed deliveries, investigation timeframes.
- Personal Shopper DisclaimerHow shop-on-your-behalf requests work and store affiliations.
- Cookie PolicyCookies and local storage we use to keep the app working.
- Acceptable Use PolicyFraud, abuse, illegal activity and account misuse.
- POPIA Compliance NoticeYour South African data protection rights and how to use them.
- DisclaimerLimitation of liability, third-party stores, GPS estimates, payment processors.
Contact: call 076 697 0207, WhatsApp 076 697 0207 or email fletchalink.admin@gmail.com. These pages are general business terms and should be reviewed by a South African legal professional before full commercial scaling.