Legal & Policies

Everything that governs how Fletcha Eats works for customers, drivers and businesses. Written in plain English so you can actually read it.

• Privacy Policy

  What we collect, why, and your rights.
• Delivery Terms

  Fees, service areas, estimates, codes and failed deliveries.
• Terms & Conditions

  The master agreement that governs your use of Fletcha Eats.
• Customer Terms

  Food orders, Personal Shopper, fees, payment proof, refunds.
• Driver Terms

  Accepting deliveries, the single-active-delivery rule, earnings, payouts.
• Business Terms

  Registration, approval, order management, suspension rules.
• Refund & Dispute Policy

  Missing items, failed deliveries, investigation timeframes.
• Personal Shopper Disclaimer

  How shop-on-your-behalf requests work and store affiliations.
• Cookie Policy

  Cookies and local storage we use to keep the app working.
• Acceptable Use Policy

  Fraud, abuse, illegal activity and account misuse.
• POPIA Compliance Notice

  Your South African data protection rights and how to use them.
• Disclaimer

  Limitation of liability, third-party stores, GPS estimates, payment processors.